Restaurant technology is evolving rapidly, and self-ordering kiosks have moved from novelty to mainstream in recent years. These are the touchscreen stations (freestanding, countertop, or tablet-based) that let customers browse the menu, place orders, and pay without waiting on a cashier. For restaurant operators, kiosks offer a way to modernize the ordering process and meet changing guest expectations. This guide will explain why self-service kiosks are gaining popularity, o

Excellent food might get customers in the door, but it’s exceptional customer service that keeps them coming back for more. As a restaurant owner or manager, you know that great service is the secret sauce to building guest loyalty. In fact, 60% of diners say they’ll frequent a restaurant more often if they had a great experience, whereas about 68% won’t return after a poor one. The good news? Customer service skills can be trained and improved. From greeting guests warmly to

A well-designed restaurant loyalty program can turn one-time visitors into regulars and significantly boost repeat business. In today’s competitive dining landscape, diners actively seek rewards – nearly half of surveyed guests participate in at least one restaurant loyalty program. In fact, 57% of consumers say a loyalty program would make them spend more at a restaurant. This guide will explain why loyalty programs are so valuable, the different types of programs (points, v

Miami’s Crowded Restaurant Scene Miami’s restaurant scene is booming yet volatile. For every restaurant that closes, roughly two new ones open in its place, leading to intense competition for diners’ attention. The city’s seasonal tourism swings add another challenge: a bustling winter high season often gives way to a slow summer slump. In such an environment, oversaturation and volatility make it crucial for restaurants to maximize customer loyalty and protect their slim pro

New York City’s restaurant scene is legendary 17,600+ restaurants, five boroughs, and one shared challenge: standing out in a delivery-saturated market. For many local operators, online ordering isn’t just a convenience anymore, it’s a survival strategy. But in a city known for fierce competition and razor-thin margins, how you set up your online ordering system matters more than ever. NYC’s Online Ordering Landscape in 2025 For years, third-party marketplaces like Uber Eats,

Proper Cleaning, Sanitizing, and Disinfecting are necessary for the prevention of disease and cross-contamination in restaurant kitchens.

In today’s fast-paced world, restaurants face increasing pressure to deliver quality food quickly and efficiently. Managing orders, deliveries, and customer expectations can be overwhelming without the right technology. Food delivery automation tools have emerged as essential solutions to help restaurants streamline their operations, reduce errors, and improve customer satisfaction. These tools integrate various aspects of the delivery process, making it easier for restaurant

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